Product Recall Information

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Defect

Manufacturing residue may remain on the inner pocket of the carry cases that were provided with the headphones and may cause mould to form (Aspergillus).

Hazard

The affected products are not likely to cause any adverse health effects in healthy individuals, however, may pose a risk to people with weakened immune systems.

What to do

Consumers should cease using the product and check for residue in their carrying case and contact Panasonic to arrange for a replacement product, free of charge.

Contact details

Contact Panasonic on 13 26 00 (Mon - Fri, 8.30am - 6pm AEST) or via their website www.panasonic.com/au/support.html

See productsafety.gov.au for Australian product recall information.


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Defect

Some batteries in older generation 15-inch MacBook Pros may overheat.

Hazard

Potential fire risk.

What to do

Consumers can use the serial number lookup tool on Apple’s website, to determine if their 15-inch MacBook Pro is affected by the recall. First, check to see which 15-inch MacBook Pro you have. Choose ‘About This Mac’ from the Apple menu in the upper-left corner of your screen. If your model is “MacBook Pro (Retina, 15-inch, mid 2015)”, visit https://support.apple.com/en-au/15-inch-macbook-pro-battery-recall and enter your computer’s serial number to see if it is included in this recall. If your MacBook Pro is included, stop using it and follow the instructions at https://support.apple.com/en-au/15-inch-macbook-pro-battery-recall to have your battery replaced free of charge.

Contact details

Contact Apple Support, visit https://support.apple.com/en-au/15-inch-macbook-pro-battery-recall

See productsafety.gov.au for Australian product recall information.


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Defect

The product in its 12 month age mode has key features of a stroller, but does not have the safety features required by the mandatory safety standard for strollers.

Hazard

When used as a stroller to transport children in its 12 month age mode, the product may cause injury to a child if the product rolls in an uncontrolled manner or if a child falls out of the product.

What to do

Consumers should not use the product as a stroller to transport children. Consumers should remove and discard the high headrest and shoulder straps on the tricycle and follow updated Eurotrike guidance that children younger than 18 months of age not use the modified product. If required, contact Eurotrike to assist with the modification.

Contact details

Contact Eurotrike for further information, including modification instructions and customer support:

See productsafety.gov.au for Australian product recall information.


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Defect

Product does not comply with the labelling requirements of the Consumer Goods (Baby Bath Aids) Safety Standard 2017.

Required warning is not present on the bath sling.

Hazard

Possible drowning hazard if the bath sling is misused.

What to do

Consumers should immediately stop using the product and contact Bloom & Grow Australia Pty Ltd. to receive their free replacement sling.

Contact details

Please email june@bloomandgrow.com.au or call June Gray at 0408 943 507 from Monday to Friday, 9:00am to 5:00pm.

See productsafety.gov.au for Australian product recall information.


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Defect

The handle on the kettle may become loose or separate from the body of the kettle.

Hazard

If the handle detaches during use, a consumer could be scalded or burned.

What to do

Consumers should immediately stop using the product.

Contact details

Contact 1800 990 990 or visit www.repair.whirlpool.com to arrange for a replacement of the kettle.

See productsafety.gov.au for Australian product recall information.


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Defect

In some cases, certain adapters may break and create a risk of electrical shock if touched.

Hazard

There is a risk of electric shock.

What to do

Customers should stop using affected adapters and exchange them at no charge for a new redesigned model that is currently shipping. Customers should visit http://www.apple.com/au/support/ac-wallplug-adapter/ for information about how to identify the affected adapters and the exchange process. Customers can fill out a web form with their shipping address, email and product serial number and Apple will send the new adapter to the customer. The package will also contain a postage pre-paid package, which the customer can use to return the affected adapter to Apple.

Customers can also visit an Apple Retail or an Apple Authorised Service Provider location to exchange their affected adapters.

See productsafety.gov.au for Australian product recall information.


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Defect

If the white lid gasket is not inserted in the correct orientation, and contrary to the instructions provided in the product's instruction manual, there is a possibility that pressure may build up and release unexpectedly.

Hazard

Scalding - incorrect fitting of the supplied white lid gasket may result in the release of hot liquids.

What to do

Consumers should contact Breville customer service to arrange for a replacement gasket kit to be sent to them, free of charge.

Contact details

Please call 1300 727 424 or email recall@breville.com.au for further assistance.

See productsafety.gov.au for Australian product recall information.


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Bose has announced that they have discontinued their SleepBuds as of 3 October 2019 due to battery issues.

Next steps

Replacement: If you experience any issues and you would like to continue using your SleepBuds, contact Bose directly on the details below. Bose will replace the SleepBuds with a new pair within 4 to 6 weeks.

Refund: For a cash refund, contact Bose directly using the details listed above. Refunds will be offered on SleepBuds until 31 December 2019. If you have any questions regarding your purchase through the Rewards Store please contact our Qantas Frequent Flyer Service Team on AU 1300 662 859 or NZ 0800 886 033.

Have a question?

Please look at our Frequently Asked Questions or get in touch with us via the Contact Us page.