How do I log in to the Rewards Store?
To log in, follow the steps below;
Select Log In at the top right of your screen.
A pop-up will appear.
Enter your Qantas Frequent Flyer membership number, your last name and your PIN.
Click the Log in button.
You may be asked to answer a further prompt to complete your log in
Please note, if you can't see the log in the pop-up to enter your details, make sure your browser's pop up blocker is turned off.
How do I redeem my points through the Rewards Store?
You can redeem Qantas Points at the Rewards Store by using points only or Points Plus Pay.
Available for certain products, Points Plus Pay is a combination of Qantas Points (above the minimum number of points specified when ordering) and card payment.
Can I shop for products using full cash?
Select products at the Rewards Store can be paid for using full cash.
To find out what products are eligible, and if you are browsing on a desktop device, simply select Use Cash on the top-right of the category page. Alternatively, if you are browsing on a mobile device, select the arrow to the right of ‘Refine’ and tap Use Cash.
This will then filter all products to the minimum Qantas Points required to shop for the product. If a product can be paid for using full cash, no minimum Qantas Points will display, and instead, only a dollar-value will appear.
If, however, you are already on a product page, you can shift the Points Plus Pay slider to zero (if a product is eligible) to show the cash-only value.
At checkout, you can use an accepted payment card to complete your purchase.
How do I place an order at the Rewards Store?
To place an order, follow the steps below:
Click the Add to cart button on the product page.
If you wish to continue shopping, click Continue Shopping.
When you’ve finished shopping, click Shopping Cart.
Review your order details.
Review the delivery details and payment information.
Read our Terms and Conditions, and select the checkbox to confirm you agree.
Review your email address so that we can send you an Order Confirmation.
After these steps, you’ll be taken to an ‘Order Confirmation’ page that’ll summarise your order and include an order number and estimated delivery date. You’ll also receive this detail via email.
You may be asked to verify your identity before proceeding to the ‘Order Confirmation’ page.
Should it be required as part of your purchase, you’ll need to ensure that your Qantas Frequent Flyer account details are up to date.
How do I find out what I can redeem my points for?
If you are browsing for a product on a desktop device, there is an option to select Within my points balance at the top of each category page. Alternatively, if you are browsing on a mobile device, select the arrow to the right of ‘Refine’ and tap Within My Balance.
This will indicate which products you can shop just with Qantas Points based on your points balance. Note you will need to be logged in to your account to search within your points balance.
To use Points Plus Pay, you will need the minimum number of Qantas Points specified when ordering.
If you need to work out what your points balance is, please refer to the 'Managing your account' section below.
How do I find a specific product?
You can browse for a product by selecting a category from the menu at the top of the page, e.g. ’Electronics’, and then a subcategory, e.g. ‘Headphones’. This will display all the headphone-related products available at the Rewards Store. You can then use filters to help you find specific products based on brand, price, colour etc.
You can also use the ‘Search’ function to find specific products. Type a keyword into the ‘Search box’ located above the category headings, and click Search.
Can you deliver products internationally?
Unfortunately, we don’t offer international shipping.
Products can only be delivered to an address in the country of the Rewards Store that you have selected the product from. For example, the delivery address must be within Australia if you’re ordering from the Australian Rewards Store, or within New Zealand if you’re ordering from the New Zealand Rewards Store.
You can order a product while you are abroad, but will need to provide an Australian or New Zealand address for delivery.
Can I shop products for delivery to another person?
Yes. The delivery address you provide can be different from your own address, but the address must be within Australia if you are ordering from the Australian Rewards Store, or within New Zealand if you are ordering from the New Zealand Rewards Store.
If you are shopping for a product that is to be delivered to another person, please ensure you include the relevant recipient details at checkout as a signature may be required upon arrival.
I live in Australia, so why do I only see products from the New Zealand Store?
If you’re not logged in, you may be shown the New Zealand Store. To switch to the Australian Rewards Store, click here.
Alternatively, if you log in to 'Your Account' via qantas.com before visiting the Rewards Store, you’ll automatically be shown the Australian Store.
If I purchase a product will my points be deducted immediately?
Yes, as soon as you redeem your points for a product, the points used will automatically be deducted from your Qantas Frequent Flyer account.
If I add a product to My Cart will my points be deducted?
Qantas Points are only deducted from your Qantas Frequent Flyer account once you proceed through the checkout and your order is completed.
How do I delete a product from My Shopping Cart?
To remove an item from your cart first, click on the shopping cart icon in the top right corner of the website. Once on the cart page, click on the cross in the top right corner of the product box.
A pop-up window will appear asking if you would like to ‘Remove from cart’. Select Remove. Once the cart refreshes, the item will be removed.
Will I earn Qantas Points on my Rewards Store order?
Yes. You can earn Qantas Points on some orders including the majority of credit/debit card payments and the cash component of a transaction using Points Plus Pay.
To find out how many points you could earn, simply slide the dial on the Points Plus Pay slider when viewing a product. A calculation of any points earned will also be displayed in your shopping cart at the time of checkout.
We also, from time to time, offer promotions where you can receive Points Back, earn Double Points per $ spent, or even earn Bonus Points.
The number of points you'll receive back or earn will be displayed on the individual products page and in your shopping cart at the time of purchase.
For individual earning amounts, please check the specific product page. Qantas Points will not be earned on tax and delivery charges, gift cards, or for any part of an order that you return, exchange or cancel.
What happens if I do not receive the points that I should have been credited for after making a transaction via the Rewards Store when paying with cash?
In the event that you have purchased something using cash that is eligible to earn points and after 30 days from the shipped date you have not received the correct amount of Qantas Points within your Qantas Frequent Flyer Account, please get in touch via the Contact Us page.
If an item is unavailable or out of stock, can I place a backorder?
Unfortunately, we aren’t able to process backorders. If we are expecting more stock of an item at a later date, a ‘back in stock’ date will appear for most products on their product page.
If there is no ‘back in stock’ date specified, please come back and check again at a later date.
Can I cancel or alter my order after I checkout?
We want to get your order to you as soon as possible. This means that changes cannot always be made once an order has been placed. We recommend reviewing all the details carefully before placing an order.
If you need to make a change, please get in touch with us as soon as possible via phone;
between 8am and 7pm (AEST/AEDT) Monday to Friday.
We cannot guarantee that changes can be made to an order once it has been placed.
Where can I find the details of my previous orders on the Rewards Store?
You will need to log in to 'My Account' where you can access your ‘Order History’. You will be able to view the name of the product, the Points Plus Pay amounts (if applicable) and the status of your orders.
I did not print my tax invoice or receipt when I placed my order and now I need it. What should I do?
You can check the 'Order Confirmation' email that was sent to your email address with your tax invoice or order confirmation. Alternatively, for duplicate order confirmation or tax invoices, please get in touch via the Contact Us page.
What happens if I lose a gift card, voucher or gift certificate?
A physical gift card, voucher or gift certificate (electronic or paper) purchased from the Rewards Store will not be replaced or refunded if lost, stolen, destroyed or expired.
If you have lost or misplaced a digital gift card or voucher, please get in touch via the Contact Us page and we should be able to retrigger it to a valid email address.
What is the product warranty on items purchased through the Rewards Store? Can I purchase an extended warranty?
Unfortunately, we do not offer the ability for you to purchase or redeem an extended warranty. For further information on refunds, returns, change of mind and faulty items click here.
Where do I find the Terms and Conditions of the Rewards Store?
You'll find links to the Rewards Store Terms and Conditions, Privacy and Security Statement, and Qantas Frequent Flyer Program Terms and Conditions at the footer of each page on the Rewards Store website.
Who can I contact if I have an enquiry or complaint regarding the Rewards Store?
Any enquiries or complaints regarding the Rewards Store should be directed to the Qantas Frequent Flyer Contact Centre - please get in touch via the Contact Us page.
Can I place an order through the Qantas Frequent Flyer Contact Centre?
Yes, you can. Our hours of operation are Monday to Saturday, 8am - 7pm AEST. Please get in touch via the Contact Us page.
How do I use a promotional code?
After you have finished browsing the Rewards Store and you are ready to complete your order, proceed to your 'Shopping Cart'.
Click Add promo code located at the top right of the checkout page, and enter the eligible promotion code. Then click Submit.
The discount or offer will be applied to your order, and you can then proceed to Checkout. Please note that promotional codes are case sensitive.
Why is my promotional code not working?
If you have entered a promo code and it’s not working, please double-check:
The terms and conditions found in the product communication to check for eligible products and campaign dates.
That you have entered the code exactly as it is shown in the product communication. This includes ensuring that capitalisation is used as the function is case sensitive.
Once you have checked the above, and if the code is still not working, please get in touch via the Contact Us page.