Delivery

We want to make sure you get your rewards as fast as possible, which is why we work closely with our delivery partners, daily.

For delivery information regarding your orders, including delivery times, costs and tracking information, please see below.

Due to an associated increase in online orders, our delivery partners have advised that there may be some delivery delays across all of New Zealand. We thank you for your patience and understanding.


Products are shipped from various warehouses, so their delivery times can vary. The postcode tool in the 'Delivery and Returns' tab on each product can help you calculate an estimated date of arrival.

The estimated date of arrival for each product is also displayed at the last step of the checkout process.

Estimated delivery charges are displayed on the individual product page and then are confirmed based on your cart at checkout. You can choose to pay for them with cash or by redeeming Qantas Points.

You will receive an email advising that your order is on its way. This will include a tracking link if it’s available. Click this link for a status update of your order from the relevant courier service. Where available you may also receive status updates via email on your delivery from carriers. Unfortunately, tracking may not be available for all orders.

PO Box restrictions:

Some products are not available for delivery to PO Box addresses and therefore must be delivered to a street address.

To find out if a product can or can’t be delivered to a PO Box, check the ‘Delivery and Returns’ tab on the individual product page. It will also be displayed at checkout.

Postcode restrictions:

Some products are not available for delivery in all areas. To find out if a product can or can’t be delivered to an address you can enter the delivery postcode in the ‘Delivery and Returns’ tab on the individual product page. It will also be displayed at checkout.

Have a question?

Please look at our Frequently Asked Questions or get in touch with us via the Contact Us page.