Product Recall Information

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The handle on the kettle may become loose or separate from the body of the kettle.


If the handle detaches during use, a consumer could be scalded or burned.

What to do

Consumers should immediately stop using the product.

Contact details

Contact 0800 881 200 or visit to arrange for a replacement of the kettle.

See for New Zealand product recall information.

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Bose has announced that they have discontinued their SleepBuds as of 3 October 2019 due to battery issues.

Next steps

Replacement: If you experience any issues and you would like to continue using your SleepBuds, contact Bose directly on the details below. Bose will replace the SleepBuds with a new pair within 4 to 6 weeks.

Refund: For a cash refund, contact Bose directly using the details listed above. Refunds will be offered on SleepBuds until 31 December 2019. If you have any questions regarding your purchase through the Rewards Store please contact our Qantas Frequent Flyer Service Team on AU 1300 662 859 or NZ 0800 886 033.

Have a question?

Please look at our Frequently Asked Questions or get in touch with us via the Contact Us page.