We’re happy to help with a return if you’ve changed your mind within 30 days of receiving your order(s).
Prior to any purchase, we recommend checking the conditions below as there’s some exclusions to this policy. If your product can be returned, please get in touch with these details:
Your Rewards Store order number and the product name;
Confirmation the product is unopened and in its original packaging (including any seals);
Confirmation you’ve reviewed our conditions below; and
Reason for return - we value your feedback and want to know what we can do to improve your experience and our range
Once we’ve received your request, we’ll provide you with an address for you to return the product(s) as soon as possible.
The product(s) must be in their original condition, meaning they are:
Not damaged in any way
New and not used, worn, or opened and have all original packaging and tags intact (including any packaging seals or plastic wrapping).
The product(s) are returned with all accessories, instruction manuals and packaging included.
For swimwear, all hygiene stickers are intact.
You’ll be responsible for the cost of returning goods, including the cost of return shipping, and any risk of goods being damaged or lost in transit. If the item is not received by us, you won’t be eligible for a credit or exchange. For high-value items that you return for a change of mind we recommend you choose to purchase insurance with the delivery company when posting them.
If the returned item(s) does not meet the conditions of this policy, you’ll be responsible for the cost of delivery incurred to return them back to your nominated address.
Any discounts received at the time of purchase will be carried over to the refunded amount if eligible.
We don’t offer change of mind returns on the below, so please choose carefully:
Gift Cards, vouchers or experiences, including iTunes music cards
Offset your Home and Car
Personal care items
Shaver’s and hairbrushes
Skincare products, makeup and fragrance
Custom made, monogrammed, personalised and altered products
Any product where the GST has been claimed under the Tourist Refund Scheme unless proof of repayment of the GST upon return to Australia is provided
Please note: These exceptions don’t apply to any returns made in accordance with the Consumer Guarantees, or otherwise as required by law.