We’re happy to offer you a refund or exchange for change of mind on most products if returned within 30 days of delivery, subject to the following conditions:
The product(s) must be in their original condition, meaning they are:
The product(s) are returned with all accessories, instruction manuals and packaging included.
For swimwear, all hygiene stickers are intact.
Please note, a proof of purchase document (e.g. a copy of your ‘Order Confirmation' email) must accompany the returned product(s) to ensure correct identification of order/return details and expedite processing of your return.
You will be responsible for the cost of returning goods, including the cost of return shipping, and any risk of goods being damaged or lost in transit. If the item is not received by us, you will not be eligible for a credit or exchange. For high-value items that you return for a change of mind we recommend you choose to purchase insurance with Australia Post when posting them.
If the returned item(s) does not meet the conditions of this policy, you will be responsible for the cost of delivery incurred to return them back to your nominated address.
Any discounts received at the time of purchase will be carried over to the refunded amount if eligible.
Exceptions to our change of mind policy:
We don’t offer change of mind returns on the below, so please choose carefully:
Gift Cards or vouchers, iTunes music cards
Personal care items
Shaver’s and hairbrushes
Skincare products, makeup and fragrance
Custom made, monogrammed, personalised and altered products
Any product where the GST has been claimed under the Tourist Refund Scheme unless proof of repayment of the GST upon return to New Zealand is provided
These exceptions do not apply to any returns made in accordance with the Consumer Guarantees, or otherwise as required by law.