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Qantas Store - Terms of Use

Qantas Frequent Flyer Store – Review of new clause 43 – 20 February 2014

These terms of use ("Terms") govern your use of the Qantas Store, also known as the "Qantas Frequent Flyer Store", (including the Qantas Store Australian and New Zealand websites and the Qantas Store Contact Centre). By using the Qantas Store (either website or the Contact Centre) you acknowledge that you have read and accept these Terms.

These Terms are effective as at the date specified above and may be amended by Qantas Airways Limited (ABN 16 009 661 901) ("Qantas") from time to time by publishing the amended terms on this website.

  1. General

    1. 1.1 The Qantas Store is available only to members of the Qantas Frequent Flyer program ("Members").
    2. 1.2 Membership of the Qantas Frequent Flyer program, and earning and redeeming Qantas Frequent Flyer points ("points"), is subject to the Terms and Conditions of the program ("Program Terms and Conditions"). A joining fee applies. The Program Terms and Conditions also apply to the Qantas Store and any product obtained through it.
    3. 1.3 In these Terms:
      • "Products" includes merchandise, goods, services or gift cards, as the case may be, and products obtained through the Qantas Store are referred to as "Retail Awards" in the Program Terms and Conditions; and
      • "Gift cards" includes gift cards, gift vouchers and gift certificates.
     
  2. Qantas Store

    1. 2.1 The Qantas Store can be accessed online (via qantas.com) or by contacting the Qantas Store Contact Centre by calling, in Australia: 1300 662 859, in New Zealand: 0800 886 033 and in other countries: +61 3 8645 6892.
    2. 2.2 An Award Assistance Fee (see Fee Schedule) will apply to each order placed by telephone.
    3. 2.3 The Qantas Store will only accept orders from current Members whose membership has not been terminated or suspended. Members will be required to provide membership details prior to redeeming points to obtain products.
    4. 2.4 The Qantas Store website will only show products which are available at the time the information is displayed. A product may however become subsequently unavailable before the order and delivery is completed, in which case the Qantas Store will endeavour to supply a substitute product or will re-credit the points redeemed and refund any money payment made to obtain the product (money amounts will be refunded to the Accepted Payment Card used).
    5. 2.5 The Qantas Store may at any time, without advance notice to Members withdraw, limit, modify, cancel or increase the availability of a product, or the money payment or number of points required to obtain a product.
    6. 2.6 The Qantas Store offers:
      • a catalogue of products for delivery in Australia ("Australian catalogue") which can be accessed through the Qantas Store Australian website and the Qantas Store Contact Centre in Australia; and
      • a catalogue of products for delivery in New Zealand ("New Zealand catalogue") which can be accessed through the Qantas Store New Zealand website and the Qantas Store Contact Centre.
     
  3. Product

    1. 3.1 Products ordered from the Qantas Store will not be dispatched until the payment from the Accepted Payment Card for any money payment has been authorised by the relevant merchant bank and Qantas has confirmed that the Member has the available number of points to redeem for the products and these points have been deducted from the Member's account.
    2. 3.2 Products cannot be replaced if stolen, lost, damaged, destroyed or otherwise altered after the Member has taken delivery.
    3. 3.3 Products offered through the Qantas Store are manufactured and/or provided by independent manufacturers or service providers or suppliers. Certain statutory guarantees under consumer protection laws may apply to these products for the benefit of consumers and which cannot be excluded. Nothing in these Terms is intended to exclude or restrict the application of such consumer laws but except for any non-excludable guarantees, Qantas does not give any other guarantee or warranties or makes any representation of any kind, express or implied, with respect to the products including warranties of merchantability, fitness for a particular purpose or otherwise outside of the application of those laws.
    4. 3.4 All products are subject to availability and substitutions may be necessary where a product is not available or is otherwise not of merchantable quality. Special conditions may apply in relation to individual products and all products are subject to the terms upon which the supplier of the product makes the product available. Products may be subject to capacity controls by the supplier of that product.
    5. 3.5 All reasonable efforts will be made to ensure that information provided in relation to products on this website is correct. However, to the extent permitted by law, Qantas does not accept any liability for the lack of completeness or correctness of such information.
    6. 3.6 Except as otherwise determined by Qantas (in its sole discretion), a Member is not entitled to obtain an Award or order a product through the Qantas Store if his/her membership account is in arrears, suspension or default.
    7. 3.7 Unless the terms of a particular gift card provide otherwise, all products or redemptions in the form of gift cards must be used by the expiry date shown on the gift card.
    8. 3.8 Points redeemed for products will be deducted from a Member's points account at the time of making an order and the deduction will be reflected in the Member's Activity Statement.
    9. 3.9 Once an order has been placed with the supplier of the product(s), it cannot be cancelled or amended or exchanged for different product(s).
    10. 3.10 Unless otherwise agreed by Qantas:
      • products ordered through the Qantas Store Australian website or from the Australian catalogue, may only be delivered to a recipient and valid address specified by the Member in Australia;
      • products ordered through the Qantas Store New Zealand website or from the New Zealand catalogue, may only be delivered to a recipient and valid address specified by the Member in New Zealand.
     
  4. Shopping

    1. 4.1 The Qantas Store shopping cart may be added to or deleted from at any stage during a shopping session.
    2. 4.2 Once the shopping session is ended, the shopping cart will be closed and the order will not continue to be available to the Member.
    3. 4.3 Members can order products through the Qantas Store by redeeming points or a combination of redeeming points (above the minimum number of points specified when ordering) and making a payment by Accepted Payment Card ("Points Plus Pay") in accordance with the Program Terms and Conditions and these Terms.
    4. 4.4 Points Plus Pay allows you to choose the number of points you redeem, above the specified minimum, and pay an amount on your Accepted Payment Card to obtain the product you wish to order. The minimum number of points will vary depending on the product.
    5. 4.5 Members can place orders from the Australian catalogue via the Qantas Store Australian website and from the New Zealand catalogue via the Qantas Store New Zealand website. An order cannot be placed until a Member has logged in on qantas.com.
    6. 4.6 Members can place orders via the Qantas Store Contact Centre (in Australia or New Zealand from the respective catalogues). An order cannot be placed until a Member has provided sufficient details to the Qantas Store Contact Centre to allow proper verification of their membership. An Award Assistance Fee applies (see clause 2.2 for details).
    7. 4.7 Members may have the opportunity to obtain a limited number of special offers for products via the Qantas Store, usually for a limited time. Once the stock is depleted this product will be removed. In the event that a Member orders a product whose stock has been exhausted the Member will receive notification of this and a full refund of points and any money amount paid (money amounts will be refunded to the Accepted Payment Card used).
     
  5. Payment

    1. 5.1 Members may order products by redeeming points only at the levels specified.
    2. 5.2 Selected products may alternatively be ordered by using Points Plus Pay at the levels specified when a Member selects the number of points to be redeemed (above a minimum number of points required for each product). Any money payment must be made by Accepted Payment Card. Not all products are offered on a Points Plus Pay basis.
    3. 5.3 All money amounts quoted include credit card service fees unless otherwise stated.
    4. 5.4 All money amounts shown on the Australian Qantas Store website are in Australian Dollars (AUD) and include Goods & Services Tax (GST) where applicable. All money amounts shown on the New Zealand Qantas Store website are in New Zealand Dollars (NZD) and include Goods & Services Tax (GST) where applicable.
    5. 5.5 The Qantas Store accepts the following cards - VISA and MasterCard (each an "Accepted Payment Card") - for money payments. No other form of payment is accepted and cheques or cash payments will not be accepted.
    6. 5.6 Members must have the number of points required to redeem the selected products in their account at the time their order is made. In the event that the Member does not have the required number of points the order will be rejected. The Member will receive notice of the rejection at the time of the rejection. The Member will not be able to proceed with the order after this rejection.
    7. 5.7 Points cannot be pooled by Members to redeem products.
    8. 5.8 In the event a refund for a product is authorised in accordance with these Terms, the same number of points redeemed for that product will be refunded to the same Member's account and the same money amount paid for that product will be refunded to the Accepted Payment Card used for the order.
     
  6. Delivery

    1. 6.1 All delivery charges are included in the points required (or Points Plus Pay amounts quoted).
    2. 6.2 Unless otherwise specified in the product description for a particular product, the Qantas Store will only deliver products ordered to physical addresses within Australia or New Zealand. To ensure successful delivery of it is recommended that a Member provides an address where the Member will be present during the day. Post Office Box addresses will only be accepted for certain products, including most gift cards. Refer to the product description for this detail. Electronic gift cards will be delivered to the e-mail address provided by the Member. The Member is responsible for ensuring that the address details provided are correct. Qantas is not liable for any loss to the Member due to incorrect address details provided by the Member.
    3. 6.3 Qantas will endeavour to deliver ordered products by the estimated arrival date (which is provided when a Member places an order and is set out in the order confirmation email sent to the Member). Qantas does not accept any liability for a failure to deliver within that time period. If a Member orders multiple products in one order these may be delivered separately and on different days.
    4. 6.4 In the event that the Qantas Store is unable to successfully deliver the ordered product by the estimated arrival date, Qantas will inform the Member and attempt to re-deliver. After unsuccessful attempts to deliver the product, the product will be returned to the supplier and Qantas Store will re-credit the points redeemed and refund any money payment made to obtain the returned product (money amounts will be refunded to the Accepted Payment Card used).
    5. 6.7 In the event that the Member has not received the ordered product by the estimated arrival date, the Member may notify the Qantas Store Contact Centre who will assist the Member in investigating the delivery delay.
    6. 6.8 Title and risk in all product(s) passes to the Member upon delivery.
     
  7. Qantas Store Returns Policy

    1. 7.1 If a product obtained through the Qantas Store is damaged, faulty or unfit for use upon receipt by a Member (through no fault of the Member), the Member should contact the Qantas Store Contact Centre to organise a replacement or refund. Products will not be accepted for exchange or refund if Members change their mind.
    2. 7.2 A product will not be accepted for exchange or refund of either money or points unless authorised for return by the Qantas Store Contact Centre. The Qantas Store Contact Centre will authorise the return of a product where it is obliged to do so under any rights a consumer may have under law as described at clause 8.1 or where it is satisfied that the Member is entitled to an exchange or refund under Qantas' then current policy for the exchange or refund of products.
    3. 7.3 All products authorised for return by the Qantas Store Contact Centre must be returned to the location as advised by the Qantas Store Contact. The product must be returned in new, unused or as new condition with their original packaging, instruction manuals and all accessories. Where the request for an exchange or refund was not reasonably discoverable without both opening and using or partially consuming the product, in these instances the item can be returned without the original packaging.
    4. 7.4 If a replacement is not requested and a refund is authorised by Qantas, the Qantas Store will re-credit the points redeemed and refund any money amount made to obtain the product (money amounts will be refunded to the Accepted Payment Card used). Refunds and re-credits will be arranged only after receipt and inspection of the returned product by Qantas or the relevant product supplier. Points may take up to seven business days to be reinstated to your Qantas Frequent Flyer account.
    5. 7.5 If a replacement product is requested and authorised by Qantas, the Qantas Store will dispatch replacement items at no further cost to the Member.
    6. 7.6 Any request for replacement or refund or product warranty services the Qantas Store Contact Centre will liaise with the member to ensure the quickest resolution.
    7. 7.7 No partial refund will be provided for a product.
    8. 7.8 Nothing in this clause 7 affects any rights a Member may have and which by law cannot be excluded, including under federal consumer protection laws and under State and Territory consumer protection legislation.
     
  8. Liability (including tax liability)

    1. 8.1 Qantas acknowledges that the Competition and Consumer Act 2010 (Cth), the Fair Trading Act 1987 (NSW) and other equivalent legislation implies or imposes statutory guarantees, conditions or warranties into contracts for the supply of goods or services to consumers that cannot be excluded. Nothing in these Terms and Conditions (including the exclusions and limitations in this clause 8) is intended to exclude or restrict the application of such non excludable terms. As such, nothing in these Terms affects any rights a Member may have and which by law cannot be excluded. However, to the extent permitted by such legislation, any such liability of Qantas is limited to the cost of supplying the goods or services again). For example, for consumers, products come with non-excludable guarantees under consumer protection legislation that they will be of acceptable quality.
    2. 8.2 Subject to clause 8.1, Qantas expressly disclaims any and all guarantees, conditions, warranties and liabilities (including for consequential damages) with respect to type, quality, standard, fitness or suitability for any purpose of any product obtained through the Qantas Store. Warranty claims will be directed to the manufacturer or service provider or supplier in accordance with their warranty information (if applicable).
    3. 8.3 Subject to clause 8.1, Qantas is not liable to Members or any other person in connection with the Qantas Store or any product obtained through it, for death, injury, loss of, or damage to, data, loss of production or operating time, loss of actual or anticipated savings, opportunity, interest, revenue, profit or goodwill, or other economic loss, loss of, or damage to, reputation, and any indirect, special consequential, incidental, punitive or exemplary damages, however caused, and whether arising under contract, tort (including negligence) or otherwise.
    4. 8.4 Qantas shall not be liable for the loss, theft or destruction of a gift card.
    5. 8.5 Qantas does not offer any advice to, nor accept any taxation liability of Members or their employers arising from or in connection with the Qantas Store. Members should note that certain redemption transactions may have tax implications. Qantas recommends that Members consult their accountant or tax adviser to ensure that they understand possible tax (including fringe benefits tax) implications, if any, related to Membership and Awards.
     
  9. Intellectual Property Rights and websites

    1. 9.1 The material contained on the Qantas Store websites is protected by copyright. You may use the websites only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material on the websites, or create any other material using material on the websites, without obtaining the prior written consent of Qantas.
    2. 9.2 Trade marks (whether registered or unregistered) and logos used on the websites must not be used or modified in any way without obtaining the prior written consent of Qantas.
    3. 9.3 The Qantas Store websites and products, technology and processes contained on them may be the subject of other intellectual property rights owned by Qantas or by third parties. No licence is granted in respect of those intellectual property rights other than as set out in these Terms. Your use of the websites must not in any way infringe the intellectual property rights of any person.
    4. 9.4 The Qantas Store websites may contain links to, or frame, websites of third parties (‘external sites'). Qantas is not required to maintain or update the links. Links to, or framing of, external sites should not be construed as any endorsement, approval, recommendation or preference by Qantas of the owners or operators of the external sites, or for any information, products or services referred to on the external sites unless expressly indicated on the Qantas Store websites. Qantas does not make any warranties or accepts any liability in relation to material contained on external sites.
    5. 9.5 You agree you shall not use any device, software or routine, to interfere or attempt to interfere with the proper working of the Qantas Store websites.
    6. 9.6 You agree you shall not take any action that imposes a burden or load on the Qantas Store websites that is unreasonable or disproportionate to the benefits Qantas obtains from your use of the sites.
     
  10. Privacy policy

    1. 10.1 By accessing the Qantas Store or by completing your contact details and contact preferences on any Qantas Store website, you consent to Qantas (including its related entities, agents and contractors acting on its behalf) collecting, using and disclosing that information for the purpose of:
      • Qantas or any of its related bodies corporate, providing products or services (including fulfilling your order and providing you with the ordered products or services);
      • Qantas or any of its related bodies corporate improving customer service, including by means of research, marketing, product development and planning;
      • Qantas or any of its related bodies corporate marketing its products or services or the products or services of third parties; and
      • any third party providing services to Qantas or any of its related bodies corporate or Members in connection with the administration of the Program.
    2. 10.2 This information may be transferred to or from Australia for these purposes. If all or any part of the requested information is not provided by you, the services provided to you by Qantas may be affected.
    3. 10.3 On request by you and to the extent permitted or required by law Qantas will provide you with access to and the ability to correct your personal information held by Qantas. Only the Member named on the account will be entitled to access their Membership information. However, Qantas does comply with validly served and executed court orders and subpoenas and cooperates with investigations by State, Federal and international agencies. Under those circumstances or where otherwise required by law, a Member's account information may be shared with others with or without that Member's knowledge or consent.
    4. 10.4 To view our Privacy Policy, please visit Privacy Policy
     
  11. Resolution of Disputes

    1. 11.1 Subject to clause 8.1, any enquiries regarding discrepancies with points redeemed or payments made to obtain products should be directed to the Qantas Store Contact Centre within six months of the date of the relevant order.
    2. 11.2 Enquiries regarding the Qantas Frequent Flyer program (not the Qantas Store) should be directed to the Qantas Frequent Flyer Service Centre and not the Qantas Store Contact Centre.
     
  12. Operation and Administration of the Qantas Store

    Wishlist Holdings Limited

    1. 12.1 Qantas Airways Limited (ABN 16 009 661 901) has arranged for Wishlist Holdings Limited (ABN 38 085 529 979) ("Wishlist") a 100% wholly owned subsidiary and related body corporate of Qantas, to operate and administer the Qantas Store. References to "Qantas" throughout this document incorporate Wishlist unless otherwise specified.
    2. 12.2 Please note that Wishlist processes transactions for Accepted Payment Cards on Qantas' behalf. As such, if you choose to redeem for an Award using Points Plus Pay (as described in clause 4.3), the merchant for the transaction on your statement for your Accepted Payment Card will be noted as Wishlist and include the words "QFF Store – Wishlist" or similar.
    3. Accumulate

    4. 12.3 Accumulate is a business unit of Wishlist and operates the secure platform for the Qantas Store. All information submitted to the Qantas Store is secured using Secure Sockets Layer (SSL).
     
  13. Alcohol products

    1. 13.1 It is against the law to sell or supply alcohol to, or to obtain alcohol for or on behalf of, a person under the age of 18 years.
    2. 13.2 All alcohol products (which include alcohol and gift cards which are only able to be redeemed at merchants that sell alcohol) supplied in accordance with the laws and regulations of the state of Victoria in Australia or New Zealand (as appropriate). Qantas may cancel any order for alcohol products made through the Store, or refuse to supply alcohol products, which would breach any applicable laws or regulations applicable to supply of liquor.
    3. 13.3 For the purposes of the Victorian liquor licensing requirements: Warning. Under the Liquor Control Reform Act 1998 it is an offence:
      • To supply alcohol to a person under the age of 18 years (penalty exceeds $8,000); and
      • For a person under the age of 18 years to purchase or receive liquor (penalty exceeds $700).
    4. 13.4 All alcohol ordered through the Australian Store catalogue is supplied to Members by Qantas' 100% wholly owned subsidiary and related body corporate Wishlist Holdings Limited (ABN 38 085 529 979) Victorian Liquor Licence Number 36093077.
    5. 13.5 All alcohol ordered the New Zealand Store catalogue is supplied to Members by sub-contractors of Wishlist Holdings Limited.
    6. 13.6 By ordering alcohol products through the Store, you warrant that:
      • you are over the age of 18; and
      • any person that you are obtaining the alcohol products for, or supplying the alcohol products to, is over the age of 18 years.
    7. 13.7 If there is any doubt about the age of the proposed recipient on delivery of alcohol products:
      • the proposed recipient may be requested to produce photographic identification to prove that the recipient is at least 18 years of age; and
      • if Qantas or its contractor delivering the alcohol products is not satisfied that the proposed recipient is at least 18 years of age, the alcohol products will not be delivered.
    8. 13.8 Qantas may cancel any order for alcoholic products, or refuse to supply alcohol products, if it is not satisfied that the requirements in this clause are satisfied.
    9. 13.9 Qantas recommends that alcohol only be consumed in moderation.
     
  14. Vibe Hotels Gift Voucher Terms and Conditions

    Reservations should be made by calling 13 VIBE (138423). All reservations are subject to availability and exclude peak periods. Please quote your voucher number when booking and surrender the gift voucher at check-in. Gift vouchers are not transferable for cash in any event and do not accrue any reward or loyalty points when purchased or redeemed. Gift vouchers will not be valid after the expiry date or be replaced if lost or stolen.

     
  15. Hilton Gift Voucher Terms and Conditions

    Value is in Australian Dollars. Total value of gift voucher must be used in one transaction, no change can be given. Not redeemable for cash. No extensions on expiry date permitted. For use at Hilton Hotels in Australia on fully flexible accommodation only. Not to be used in conjunction with Premium Club membership. Not to be used in conjunction with any other offer. This gift voucher must be presented at time of payment at the hotel.

     
  16. Medina Gift Voucher Terms and Conditions

    A valid credit card is required to secure the booking and must be presented at check-in. All reservations are subject to availability and exclude peak period. Please quote your voucher number when booking and surrender gift voucher at check-in. Gift Vouchers are not transferable for cash in any event and do not accrue any reward or loyalty points when purchased or redeemed. Gift vouchers will not be valid after the expiry date or be replaced if lost or stolen.

     
  17. Country Road Australia Gift Card Terms and Conditions

    Redeemable at participating Country Road stores in Australia only. Not valid for New Zealand purchases. Not redeemable for cash or travellers cheques. No change will be given. This gift card expires up to six months from the date of issue. This gift card is partially redeemable and it is up to the card holder to use the full value within the validity period. Any unused balance will not be refunded or credited when the card expired. Where the cost of the purchase exceeds the available card balance, the card holder will be required to make up the difference with an alternate form of payment. The store is not obliged to accept the use of this gift card on the sale of under $20. This card should be treated like cash. Country Road disclaims any responsibility for lost or stolen gift cards.

     
  18. Rendezvous Gift Voucher Terms and Conditions

    This gift voucher is not redeemable for cash or credit, and must be used in full. Gift vouchers are valid only in conjunction with the use of a GiftMore card for stays in any Rendezvous or Marque Hotel across Australia and New Zealand. Valid for use in conjunction with validity of accompanying GiftMore card only. For more information on hotel locations, please visit http://www.rendezvoushotels.com/

     
  19. Barbeques Galore Gift Card Terms and Conditions

    Treat this gift card like cash. Defaced, mutilated, altered, lost or stolen gift cards will not be replaced, refunded or redeemed. This gift card:

    1. is redeemable for merchandise or services at participating Barbeques Galore stores only;
    2. may not be redeemable for cash and cannot be used for payment of credit or retailer accounts;
    3. must be redeemed before expiry date shown on card; will be void and may not be redeemed after expiry date;
    4. cannot be reloaded;
    5. is partially redeemable.

    Cash will not be given for any unused balance. Unused balance on expiry of this card will not be refunded or credited. Purchases exceeding available balance require difference paid by other method. Barbeques Galore reserve the right to change any terms contained in these Terms of Use at any time. For full Terms and Conditions please refer to the gift card wallet.

     
  20. Harvey Norman Gift Card Terms and Conditions

    Subject to Terms and Conditions - See Store for Full Details. This gift card is:

    1. issued by Demi Pty Ltd trading as Harvey Norman ('the Issuer') and will expire up to 24 months from the date of issue;
    2. not redeemable for cash;
    3. void if altered or defaced;
    4. redeemable for goods and / or services at any Harvey Norman franchised store throughout Australia;
    5. will not be replaced or honoured if damaged, lost, stolen or the subject to fraudulent presentation.

    For details of the gift card balance, please see in-store at any Harvey Norman franchised store.

     
  21. Budget Gift Certificate Terms and Conditions

    Redemption is subject to availability of cars. The original gift certificate can be applied to the total cost of one rental only and no refunds will be issued for unused portions. Advanced reservation of 48 hours is required. Reservations can be made at qantas.com. Rate quoted includes loss damage waiver (in the event of an accident or damage to the vehicle an excess applies), unlimited kilometres in metropolitan areas (200 free kilometres in country areas and 100 free kilometres in remote areas, excess kilometres are charged at 27.5c per kilometre). Petrol, Optional Excess Reduction, any Miscellaneous Charges and GST on these charges are not included in the rate. No one way rentals permitted. Redemptions are available at Australian locations only. The renter must meet Budget standard age driver and credit requirements. A valid credit card must be presented at the time of rental. All rentals are subject to Terms and Conditions of the Budget Rental agreement available from Budget at time of check out. The original gift certificate must be presented at the time of rental.

     
  22. Avis Gift Certificate Terms and Conditions

    Redemption is subject to availability of cars. The original gift certificate can be applied to the total cost of one rental only and no refunds will be issued for unused portions. Advanced reservation of 48 hours is required. Reservations can be made at qantas.com. Rate quoted includes loss damage waiver (in the event of an accident or damage to the vehicle an excess applies), unlimited kilometres in metropolitan areas (200 free kilometres in country areas and 100 free kilometres in remote areas, excess kilometres are charged at 27.5c per kilometre). Petrol, Optional Excess Reduction, any Miscellaneous Charges and GST on these charges are not included in the rate. No one ways rentals permitted. Redemptions are available at Australian locations only. The renter must meet Avis standard age driver and credit requirements. A valid credit card must be presented at the time of rental. All rentals are subject to Terms and Conditions of the Avis Rental agreement available from Avis at time of check out. The original gift certificate must be presented at the time of rental.

     
  23. Best Western Travel Card Terms and Conditions

    The currency loaded travel card is a stored value card that recipients can use toward Best Western hotel charges (any eligible service managed or operated by a Best Western hotel) and any applicable taxes. Travel cards may not be accepted at concessions located at a hotel not owned, operated or managed by that Best Western hotel. Total charges are reduced by the amount available on the travel card. Travel cards are not exchangeable for cash, in part or in whole, or for other substitutions, and no change will be given. Travel cards are fully transferable. Advance reservations are not required to use the currency loaded travel card, however these are recommended. At time of check-in, guests should present both their travel card and their personal credit card or other form of payment guarantee. Best Western reserves the right to request a form of security deposit in advance for expenses not covered by the travel card. Travel cards cannot be used as a form of guarantee for room reservations. The travel card expires when the stored value of the card is used. If re-loaded prior to the depletion of its stored value, the travel card’s expiration date will be extended by 12 additional months. Travel cards are not replaceable if lost, stolen, or destroyed. It is the responsibility of the cardholder to keep track of the value of their travel card. Travel card balances can be tracked online at travelcard.bestwestern.com when the cardholder registers the card.

     
  24. Marriott Hotels and Resorts Gift Cheque Terms and Conditions

    This gift cheque is valid at all Marriott Hotels and Resorts, JW Marriott Hotels and Resorts, Renaissance Hotels and Resorts, Courtyard by Marriott, Residence Inn by Marriott, Towneplace Suites by Marriott, Spring Hill Suites by Marriott, Fairfield Inn by Marriott and Marriott Vacation Club International locations. This gift cheque is not valid at Marriott ExecuStay or Marriott Executive Apartments. It is not necessary to be a registered guest to use this gift cheque. If a registered guest, charge goods and services to the room and present the gift cheque at the front desk at check-in or check-out. If a non-registered guest, present the gift cheque at the time of purchase. The total charges will be reduced by the face value of the gift cheque. Credit must be established at check-in by presenting a valid form of payment, which may include this gift cheque. This gift cheque may not be accepted at concessions within the hotel not owned or operated by Marriott or Renaissance. Please confirm with the hotel prior to making the purchase. This gift cheque is issued by and is the property of MI Fulfilment Services, LLC. This gift cheque is not redeemable for cash. Change will not be given on this gift cheque presented as payment for goods and services. This gift cheque is void and will not be honoured if sold for cash or other consideration. This gift cheque may be supplemented by payment of cash, acceptable cheques or valid credit card. This gift cheque may be sued for all publicly listed and available room rates and packages, but can not be used for convention, travel industry, tour, advance purchase, catering, associate rates, or group room rates. This gift cheque is not replaceable if lost, stolen, destroyed or expired. This gift cheque is transferable when gifted. Any tax liability, including disclosure, connection with receipt or use of this gift cheque is the recipient’s responsibility. This gift cheque is accepted at face value in Australian Dollars where Australian Dollars are the standard currency. Otherwise, Australian gift cheque will be converted into local currency at the hotel’s current exchange rate. This gift cheque may be resold or auctioned online.

     
  25. Silver Needle Hotels Gift Card Terms and Conditions

    Protect this gift card as you would cash. Lost or stolen gift cards will not be replaced. Valid for use at participating Chifley and Country Comfort Hotels within Australia for up to 12 months from the date of issue. Reservations must be pre booked via the Silver Needle Hotels Central Reservations office on 1300 650 464, Monday to Friday between 7am and 7pm EST. This gift card is redeemable for accommodation, food, beverages and other services offered by the hotel. Subject to availability.

     
  26. Choice Hotels Gift Voucher Terms and Conditions

    This gift voucher may be used for payment of accommodation, food & beverage and other facilities and services at any of Choice Hotels, Econo Lodge, Comfort, Quality or Clarion properties in Australia or New Zealand. This gift voucher is not redeemable for cash and is not transferrable. Choice Hotels Limited accepts no responsibility for lost or stolen gift vouchers. This gift voucher is valid for up to 12 months from the date of issue and is void if altered. Extension and re-issue is subject to an administration fee of 10%. Maximum value of a single gift voucher is $100. Additional gift vouchers may be purchased for gifts in excess of $100. To be valid, gift vouchers must be dated and signed by an authorised agent for Choice Hotels Australia.

     
  27. iTunes Terms and Conditions

    These Terms and Conditions are supplementary to the iTunes Store Terms of Sale, and apply specifically to gift certificates, iTunes Cards, content codes and allowances. Unless stated otherwise, gift certificates, iTunes Cards and allowances and unused portions of gift certificates, iTunes Cards and allowances expire the later of, two years from the date of issuance, and two years from the date of last activity if applied to an iTunes Store Account. Content codes expire on the date specified on the instrument containing the content code. Gift certificates, iTunes Cards, content codes and allowances, and unused balances, are not redeemable for cash and cannot be returned for a cash refund, exchanged or used to purchase gift certificates or iTunes Cards or provide allowances. Gift certificates, iTunes Cards, content codes and allowances purchased in Australia must be redeemed through the Australian iTunes Store, open only to persons above the age of 13. Not all products may be available. Content and pricing subject to availability at the time of actual download. Internet access and compatible software and hardware are required.

    Access to, redemption of gift certificates, iTunes Cards, content codes and allowances on, purchases from, and use of products purchased on, the iTunes Store, is subject to acceptance of its Terms of Service and Terms of Sale presented at the time of redemption or purchase, and found at http://www.apple.com/legal/itunes/au/terms.html#SERVICE and http://www.apple.com/legal/itunes/au/terms.html#SALE, respectively.

    The latest version of the iTunes Software is recommended to access the iTunes Store. You may download the latest version of the iTunes Software at no charge, and review the minimum system requirements for running the iTunes Software, at http://www.apple.com/au/itunes/download/. Use of iTunes software is subject to acceptance of its software license agreement presented at the time of installation.

    Any unused balance will be placed in the recipient's applicable gift certificate/iTunes Card/content code/allowance account and is not transferable.

    If your order exceeds the amount of your gift certificate, iTunes Cards, content code or allowance account, you must establish an iTunes Store customer account and pay for the balance with a credit card.

    Except as stated otherwise, data collection and use are subject to Apple's Privacy Policy, which can be found at http://www.apple.com/au/legal/privacy/

    iTunes is not responsible for lost or stolen gift certificates, iTunes Cards, content codes or allowance accounts. If you have any questions, please visit Apple iTunes Store Customer Service at http://www.apple.com/au/support/itunes/musicstore/

    iTunes reserves the right to close customer accounts and request alternative forms of payment if a gift certificate, iTunes Cards, content code or allowance account is fraudulently obtained or used on the iTunes Store.

    If any gift certificate, iTunes Cards, content code or allowance is non-functional iTunes will replace such non-functional gift-certificate, iTunes Cards, content code or allowance. Your statutory rights are not affected.

    iTunes reserves the right to change any of these terms and conditions from time to time by publishing a revised version on the iTunes Store.

    If any of the terms in these Terms and Conditions are not valid or legally enforceable, the other terms will not be affected.

    Risk of loss and title for gift certificates, content codes and allowance accounts transmitted electronically pass to the purchaser in Australia upon electronic transmission to the recipient. Risk of loss and title for iTunes Cards passes to the purchaser in Australia upon transfer.

    Don't Steal Music. Music and other content purchased from the iTunes Store is for lawful, personal non-commercial use only and not for redistribution, transfer, assignment or sublicence. The lawful uses are set out on the iTunes Store website and in the Terms of Service and Terms of Sale.

     
  28. SKIMAX Terms and Conditions

    Must be booked direct with SKIMAX only and used in conjunction with a SKIMAX package. No refund if lost or unused. Not redeemable for cash. Not transferrable. Travel must be completed within 12 months of issue date.

     
  29. Cruiseco Travel Voucher Terms and Conditions

    Cruiseco travel vouchers can only be applied towards eligible cruise holidays booked with a Cruiseco travel agency member. Not all cruise holidays can be booked with Cruiseco. Your Cruiseco travel agent can advise you which cruises are not eligible. Travel vouchers can be applied towards any air or land service that is booked with Cruiseco in conjunction with your cruise. Cruiseco travel vouchers are non-refundable and cannot be redeemed for cash. No refunds will be issued for unused value of travel vouchers. Original travel vouchers must be presented to your Cruiseco travel agent when making payment. Copies will not be accepted. Further Terms and Conditions regarding booking your Cruiseco holiday booking can be viewed at www.cruising.com.au/terms-conditions.

     
  30. Hyatt Dollars Terms and Conditions

    Hyatt Dollars do have an expiry date which is two years from the date of purchase. Hyatt Dollars can be purchased in $100.00 denominations. Hyatt Dollars are non-refundable and cannot be exchanged either in full or part for cash. When making a reservation, the bearer must indicate that the payment will be by certificate and the number(s) on the front of each certificate must be quoted. Hyatt Dollars can be used at any Hyatt Hotel & Resort facility, restaurant, outlet or shop provided it is operated by Hyatt in Australia and New Zealand. Hyatt Dollars can only be utilised when the cheque has cleared or evidence of a direct deposit receipt has been received by Hyatt. Under no circumstances may you use the Hyatt logo or name without Hyatt's written approval. Hyatt Dollars cannot be advertised for resale via any distribution channel including the internet. Failure to adhere to the Terms and Conditions can result in the cancellation of the Hyatt Dollars by Hyatt.

     
  31. Dreamworld and WhiteWater World Ticket Terms and Conditions

    Handle your ticket as you would cash. Lost, damaged or stolen tickets cannot be replaced. Dreamworld and WhiteWater World reserve the right to refuse any order placed for theme park entry tickets. Dreamworld and WhiteWater World Valid for entry during normal park operating hours only (excludes after hours events). Management reserves the right to change terms and conditions at any time without notice.

     
  32. Harvey Norman

    This card is issued by Harvey Norman Stores (NZ) Pty Limited (the issuer) and will expire 24 months from the date of issue. Not redeemable for cash. Void if altered or defaced. Redeemable for goods and/or services at any Harvey Norman Store throughout New Zealand. Will not be replaced or honoured if damaged, lost, stolen or the subject of fraudulent presentation. For details of the card balance please see in store at any Harvey Norman (NZ) Store.

     
  33. Q Bag Tag Terms and Conditions

    A condition of use of your new Q Bag Tag is that you declare any Dangerous Goods you are carrying before you check in. For more information about Dangerous Goods, visit qantas.com/dangerousgoods. Defective (corrupt or faulty) Q Bag Tags can be returned for a replacement. Q Bag Tags that have been damaged by Qantas during travel can be returned for a replacement. For Replacements - please return your Q Bag Tag to: Qantas Tags, 215 Arden St. North Melbourne 3051. Returned Q Bag Tags (whether defective or damaged by Qantas) must be accompanied by your Qantas Store delivery note/receipt. If your Q Bag Tag is lost by Qantas, submit a request for replacement in writing (must be accompanied by Qantas Store delivery note/receipt). Q Bag Tags that have been lost by the customer will not be replaced.

     
  34. The Good Guys Gift Cards Terms and Conditions

    Treat this card like cash. Defaced mutilated, altered, lost or stolen cards will not be replaced, refunded or redeemed.

    This card is:

    • Redeemable for merchandise or services at participating The Good Guys stores only;
    • Not redeemable for cash and cannot be used for payment of credit or retailer accounts;
    • Must be redeemed before expiry date shown on the card;
    • Will be void and may not be redeemable after expiry date;
    • Cannot be reloaded;
    • Is partially redeemable.

    It is up to you to use the full value before expiry date. Cash will not be given for any unused balance. Unused balance on expiry of this card will not be refunded or credited. If purchase exceeds available card balance, you must make up the difference with another payment method. You are liable for all transactions on your card except to the extent to which there has been fraud or negligence by us or any of our employees. Check available balance by calling 1300 553 380. In some cases fees may apply to the use of these cards, for details call 1300 553 380. We reserve the right to change the Terms and Conditions of Use at any time. Changes to Terms and Conditions of Use will be available in store. See in store if you have any reason to believe an error has occurred in relation to this card.

    For more information or for assistance with your gift card call the help desk on 1300 553 380.

     
  35. Footlocker Gift Card Terms and Conditions

    By purchasing or using this gift card, you accept these terms and conditions. The value of this Foot Locker gift card may be applied towards any purchase at any Foot Locker store in Australia. Any use of this gift card will be taken to be properly authorised. If lost, stolen or damaged, this gift card cannot be replaced, and any unused value may be forfeited. You may not return this gift card or redeem it for cash. This gift card is issued by Foot Locker Australia, Inc. ABN 22 619 093 977 and it remains our property at all times. This gift card will retain any unused value and can be used any number of times, until the balance is fully depleted. To check the balance on this card, visit a Foot Locker store or call 1800 204 951. For a store nearest you visit http://www.footlocker.com.au

     
  36. Country Road (NZ)

    Redeemable at participating country road stores in New Zealand only. Not redeemable for cash or travellers cheques. No change will be given. This card expires 12 months from the date of issue. This gift card is partially redeemable and it is up to the card holder to use the full value within the validity period. Any unused balance will not be refunded or credited when the card expires. Where the cost of the purchase exceeds the available card balance, the cardholder will be required to make up the difference with an alternate form of payment. This card should be treated like cash. Country Road disclaims responsibility for lost or stolen cards.

     
  37. Hilton Hotels Gift Voucher

    • 37.1 Accommodation - To use on fully flexible accommodation at your choice of the following Hilton Hotels in Australia: Hilton Adelaide, Hilton Brisbane, Hilton Cairns, Hilton on the Park - Melbourne, Hilton Melbourne South Wharf, Hilton Sydney, Hilton Surfers Paradise & Parmelia Hilton Perth. Value is in Australian Dollars. Total value of voucher must be used in one transaction, no change can be given. Not redeemable for cash. No extensions on expiry date permitted. For use at Hilton Hotels in Australia on fully flexible accommodation only. Not to be used in conjunction with Premium Club membership. Not to be used in conjunction with any other offer. This voucher must be presented at time of payment at the hotel. Can only be used within Australia at the above mentioned properties.
    • 37.2 Restaurant - To use at your choice of the following participating Hilton Hotel restaurants in Australia: Hilton Adelaide, Hilton Brisbane, Hilton Cairns, Hilton on the Park - Melbourne, Hilton Melbourne South Wharf, Hilton Surfers Paradise, Hilton Sydney & Parmelia Hilton Perth. Subject to availability and not redeemable on public holidays. Bookings must be made 48hrs in advance. Gift certificate must be presented at time of payment at the hotel. Value is in Australian Dollars. Total value of voucher must be used in one transaction, no change can be given. Not redeemable for cash. Valid for 6 months from issue date. No extensions on expiry date permitted. Can only be used within Australia at the above mentioned properties
     
  38. Charities Terms and Conditions

    1. 38.1 If you redeem your points for the specified charity, and the required points are deducted from your account, Qantas will pay the specified dollar amount to the specified charity within 45 days of the date of your redemption. Please note, Members are not entitled to a tax deduction for redeeming points for charity (pursuant to taxation laws). Qantas will receive no payment from the specified charity. You cannot make any cash payment towards this redemption option. Points Plus Pay is not available for this redemption option.
    2. 38.2 There is no GST component for this redemption option.
    3. 38.3 Your points redemption will not be refunded under any circumstances (except if for some reason the required donation is not or cannot be made).
    4. 38.4 Qantas will not provide you with a tax invoice or tax receipt. The redemption transaction will be recorded in your activity statement. You will receive a confirmation email on redemption of the required points from your account. No item will be posted to you by Qantas Store following your redemption for the specified charity. The specified charity may contact you to fulfil the redemption transaction.
    5. 38.5 This redemption option is subject to any applicable legislative or other regulatory controls imposed by State and Federal Governments, whether existing now or at any time in the future.
    6. 38.6 By using this redemption option Members authorise Qantas (and its service providers) to disclose the Member’s name and address to the specified recipient charity and for Qantas (and its service providers) and the specified charity to use that information for the purposes of the donation made by Qantas. Otherwise Members’ personal information is dealt with in accordance with the Qantas Frequent Flyer program terms and conditions and the Qantas Privacy Statement.
    7. 38.7 The registered office of Qantas is Level 10, Bourke Road, Mascot NSW 2020.
    8. 38.8 Australian Committee for UNICEF Limited (Tel: 1300 884 233). UNICEF is registered in a number of Australian States and Territories including being registered under the Collections Act 1966 (QLD).
    9. 38.9 Make-A-Wish Australia (Tel: 1800 032 260). Make-A-Wish is registered in all Australian States and Territories including being registered under the Collections Act 1966 (QLD).
    10. 38.10 Royal Flying Doctor Service (Tel: 02 8259 8100). Royal Flying Doctor Service is registered in a number of Australian States and Territories including being registered under the Collections Act 1966 (QLD).
    11. 38.11 The Fred Hollows Foundation (Tel: 02 8741 1900). The Fred Hollows Foundation is registered in all Australian States and Territories including being registered under the Collections Act 1966 (QLD).
    12. 38.12 World Wide Fund for Nature Australia (Tel: 1800 032 551). World Wide Fund for Nature Australia is registered in a number of Australian States and Territories including being registered under the Collections Act 1966 (QLD).
    13. 38.13 Clontarf Foundation (Tel: 08 9472 1111). Clontarf Foundation is registered in a number of Australian States and Territories.
    14. 38.14 You should also read the general terms of use that apply to use of qantas.com.
     
  39. Stamford Hotels Gift Voucher

    To use on fully flexible accommodation at your choice of the following Stamford Hotels in Australia: Sir Stamford at Circular Quay, Stamford Plaza Sydney Airport, Stamford Grand North Ryde, Stamford Plaza Melbourne, Stamford Plaza Brisbane, Stamford Plaza Adelaide and Stamford Grand Adelaide. Value is in Australian Dollars. Total value of voucher must be used in one transaction, no change can be given. Not redeemable for cash. No extensions on expiry date permitted. For use at Stamford Hotels in Australia on fully flexible accommodation only. Not to be used in conjunction with Senator’s Club membership. Not to be used in conjunction with any other offer. This voucher must be presented at time of payment at the hotel. Can only be used within Australia at the above mentioned properties.

     
  40. LEGO

    Qantas Store is an authorised LEGO e-commerce retailer of LEGO products. LEGO and the LEGO logo are trademarks of the LEGO Group. ©2013 The LEGO Group.

     
  41. Promotion Codes

    The Qantas Store may send promotion codes to Members through standard promotional channels that the Member is subscribed to. Promotion codes are not transferrable and a limit of use may apply to certain promotion codes at the discretion of Qantas. Promotion codes cannot be used in conjunction with another offer, unless otherwise stated. Promotion codes may be available to all or selected Members only from time to time. Promotion codes will be applicable for purchases made by an accepted card payment and/or by redeeming points. Offers will vary and any additional terms and conditions applicable will be communicated to the Member. Promotion codes will have a date of expiry that will be communicated on the relevant offer.

     
  42. Spotify Subscription

    These Terms and Conditions are supplementary to the Spotify Terms and Conditions of Use.
    Use of the Spotify Subscription and PIN constitutes acceptance to the following:
    1. 42.1 Spotify subscriptions cannot be cancelled or refunded.
    2. 42.2 Except as otherwise required by applicable law, this card and PIN cannot be redeemed for cash and cannot be returned or resold.
    3. 42.3 To redeem the PIN, you will be required to register as a Spotify member in Australia or New Zealand and you must be at least 13 years old.
    4. 42.4 The PIN can be redeemed only at www.spotify.com/redeem or, if you are already a Spotify member, within your Spotify account. Internet access and compatible hardware and software are also required.
    5. 42.5 The PIN must be activated within 12 months from the date of purchase, after which date the PIN expires. This is a single use card, and the PIN can only be used in a single purchase transaction to acquire a Spotify product as described at www.spotify.com/redeem as amended from time to time.
    6. 42.6 The full value of this card is deducted at the first PIN redemption regardless of whether products equal to that value are actually purchased in that transaction. No incremental deductions are allowed and no change is given or credits provided for unused portions of the card value.
    7. 42.7 Use of the Spotify Service is governed by all applicable Spotify Terms and Conditions, which can be found at www.spotify.com, and which must be accepted to redeem the PIN and use the Spotify Service.
    8. 42.8 This card, PIN and the Spotify Service are provided by Spotify Australia PTY. Ltd, registration number 154 200 941.
     
  43. Daily Redemption Limit

    1. 43.1 To protect against fraud, limits apply to redemption of Gift Card. A maximum of 300,000 points can be redeemed per Member, per calendar day.
    2. 43.2 At midnight AEST every day a Member’s limit is reset.
    3. 43.3 This limit applies only to points used to redeem Gift Cards, including as part of a Points Plus Pay purchase.
    4. 43.4 The daily limit applies to the total number of points redeemed on Gift Cards from the Australian and New Zealand catalogues through the Qantas Frequent Flyer Store, including the mobile site and any Contact Centre.
    5. 43.5 This limit is subject to change.